Frequently Asked Questions

We accept cryptocurrency payments through trusted processors. During checkout, select Cryptocurrency as your payment method and follow the instructions to complete your payment securely. (Note: You can use any crypto wallet. The Binance wallet shown below is for demonstration purposes only.)

Please note before completing your purchase: due to the specialized nature of our payment methods, all sales are final. We do not support order cancellations or refunds once a payment has been processed.

Shopping with us is simple. Follow these steps to complete your purchase: 1. Add to Cart: Select your products and click "Add to Cart." When adding your first item, you will be prompted to enter your real email address. This email is critical for receiving order updates and tracking your shipments later. 2. Review Your Cart: Click the shopping cart icon in the top right corner of the page and click "Proceed to Checkout." 3. Enter Shipping Info: Provide your valid shipping address and click "Proceed to Payment." 4. Complete Checkout: Wait 1–2 seconds for the secure payment gateway to open. Choose your preferred payment method, complete the transaction, and wait for the page to refresh. If you have any questions or encounter issues during the process, please contact our Customer Support team immediately.

We will investigate the reason for the delivery issue and evaluate each case individually. Depending on the situation, we will arrange a replacement shipment or provide an appropriate solution.

Once your payment is successfully processed, your order will typically ship within 1 to 3 business days.

Delivery times typically range from 3 to 15 business days, depending on your destination country.

Yes. Packaging, shipping, and storage information may vary by product, destination, and available documentation. Please review the product detail page and any published quality files before placing an order.

Yes, we provide worldwide shipping with secure, direct-to-door delivery.

Yes, you can update your address as long as your order hasn't shipped yet. Please contact customer service immediately. Once an order is dispatched, the shipping address cannot be changed.

Simply click the "Track Order" button in the top right corner of our website. Enter the email address you used when placing your order to view your complete order history and detailed tracking information for each shipment.

No, we do not ship on weekends or public holidays. All orders placed during these times will be processed on the next business day.

To guarantee the safest possible delivery, we do not offer manual shipping selection at checkout. Instead, our logistics team automatically selects the most secure, reliable, and optimized carrier based on your destination country.

Available COA, HPLC, specification, and related quality files can be reviewed on the Quality Files page or from the relevant product detail page. File availability may vary by product and batch.

Yes. If a file is not shown or you need clarification about available documentation, contact AlphaPeptide support with the product name and order context.

Most of our products can be safely stored at ambient room temperature, while a select few require refrigeration. If an item you purchased requires cold storage, we will proactively notify you in advance.

If you receive a cracked or damaged product, please provide a complete, uninterrupted unboxing video as proof. In most cases, we offer a one-time free replacement, though you will be responsible for the reshipping fee.

Products are packed with protective materials selected according to product type, destination, and shipping requirements. Packaging may vary to support product integrity during transit.

Yes. Shipping methods, transit times, packaging options, and delivery requirements may vary by destination, local rules, carrier availability, and product handling needs.

Yes. AlphaPeptide products are supplied for research and laboratory use only.

Yes. Buyers are responsible for understanding and complying with applicable local laws, import rules, handling requirements, and product-use regulations in their destination jurisdiction.

Available batch quality files are linked from the relevant product page and the Quality Files library. Availability varies by product and batch.

Check the product page for the specification unit and package format. Confirm whether the listed quantity refers to an individual vial or the complete kit. Contact our team if the listing needs clarification.